Customer Service

Shipping & Delivery

Our goal is to always get you your product as quickly as possible.

• Shipping costs for orders over $5,000 will be $300 plus 3% of order valued over 5,000
• Shipping costs for Hawaii, Alaska and International - Please contact us at 1-855-SPORT 51 (855-776-7851) for a quote.

Our standard shipping method is UPS ground.
All delivery schedules are projected. We assume no liability for delays in delivery due to conditions in which we have no control including: delays of carrier, forces of nature, accidents, employment strikes, or any other unavoidable causes. SportsTeamsUS is not responsible for your items once they have been delivered by the carrier (ie UPS, FedEx, USPS, etc.) SportsTeamsUS sends all packages requiring no signature at time of delivery. If you would like to require signature or place additional insurance on your items, please contact a SportsTeamsUS representative.

Privacy & Security

Your privacy and security are very important to us.
All information collected by SportsTeamsUS will be held strictly confidential. SportsTeamsUS will never sell, rent, loan, or release personal and confidential information.
Your email address will be used to communicate order status, tracking information, and general information as it relates to your order.
Email addresses collected by SportsTeamsUS are often used for marketing purposes and are not shared with other organizations for marketing purposes of any kind.
Postal addresses and phone numbers supplied to us may be used to contact customers to promote special sales or events we have coming up.

Returns & Exchanges

Need to Return or Exchange an Item
Please email Service@SportsTeam.com or call 1-855-776-7851 within 15 days of receipt of your order to request an exchange or return. 
We’ll provide a return authorization number and an address for return.  The return authorization number should be clearly visible on your package, as we are not responsible for packages that are shipped without one.  Shipping costs are the customers responsibility.  We suggest a trackable shipping method.

Return and Exchange Exceptions
Your item must be in its original unused, unaltered condition to be returned or exchanged, or it will not be accepted.  Items that are intimate in nature (briefs, sports bras etc.) and custom made items (poms, mascots, etc) are not available for return or exchange.   

Restocking Fee
All returned items are subject to a 20% - 30% restocking fee.  The restocking fee and original shipping cost will be deducted from your refund.

Ordering

If you encounter any problems when placing an order, or after you have placed an order, please contact us as soon as possible via phone at 1-855-Sport 51 (855-776-7851) or via email at sales@sportsteamsus.com

Payment, Pricing & Promotions

All international orders are to be paid in US Currency. Quoted prices include shipping but do not include any taxes, tariff or duties assessed at point of delivery.

Price subject to change without notice.

We accept Visa, Master Card and Discover for online and phone orders. Signed public school purchase orders (add 2% late charge per month over 30 days), money orders and check may be used for phone orders only. First time school purchase orders over $1,000.00 require 50% deposit.

Viewing Orders

Existing orders can be viewed by logging into your account and clicking on 'My Orders' on the left-hand menu.

Updating Account Information

Account information may be changed at any time by logging into your account and clicking 'Account Information' on the left-hand menu.